When the Boss Is Exhibiting Challenging Behaviours
I recently had an interesting conversation with someone who started out by describing their boss as a “narcissistic personality” and who was looking for some advice about how to get them to change their behaviours towards staff. Work with behaviours, not labels The first step
WHAT I’VE BEEN READING: Revenge of the Tipping Point, by Malcolm Gladwell
I’m a big fan of Malcolm Gladwell’s books, they are always a terrific read, even if he is prone to overstatements and lack of rigorous research. In this latest book, he reviews his earlier book The Tipping Point and its hypothesis that little things can
Navigating Ethical Dilemmas in Mediation: Insights from Practitioners
In the world of mediation, professionals frequently encounter complex ethical dilemmas that require careful consideration and judgment. Recently, a discussion among mediators explored such challenges in depth, providing valuable insights into the ethical intricacies of the profession. This blog post delves into the key themes
REAL WORLD INSIGHTS: How we adapt our interpersonal conflict strategies
Coleman argues that there are three different criteria for how we might adapt our interpersonal conflict strategies: relational importance, goal type, power differences. These different criteria lead to seven basic types of interpersonal situations. These include: where the conflict is of low importance (independence), compassionate
REAL WORLD INSIGHTS: Peter Coleman’s “Adaptive Mediation”
Peter Coleman’s research has identified the four most challenging conditions or “derailers” of mediation as: High intensity conflict: higher levels of destructiveness, emotionality, and intransigence; High degrees of constraints or limitations on the mediation: including legal and time constraints and constituent pressure; Highly competitive relationships
Can AI act as a conflict management coach?
In many workplaces, policies around conflict between employees say something to the effect that the person should first try to resolve the matter directly with the person with whom they are in conflict. If that is not successful or not possible, then they should raise