Positive and negative emotions in conflict
When we think about the kinds of emotions people experience in conflict, we usually think of negative ones like anger or frustration, and how to minimise the harm that these emotions can have on engagement and resolution. However, as conflict practitioners we can also promote
WHAT I’VE BEEN READING: Psychology of Hope by C.R. Snyder
In this book Snyder introduces his theory of hope thinking. You may recall that Claire Holland and I discussed this in some detail in our recent conversation. There’s also a lesson on hope and conflict in our new Working With Emotions online course. The first
Emotions people bring to conflict
When we are working with people in conflict, we know that there are emotions involved. However, did you know that there are many different kinds of emotions that people bring to their conflict interactions, and that each of these can be managed differently to best
How emotions affect perception and attention in conflict
Emotions affect what we perceive, and they also help our brain determine what is most useful to pay attention to. Emotions draw our attention to certain things and away from others. Emotions can keep our attention focused or distract us from information that’s available to
WHAT I’VE BEEN READING: Making Mediation Your Day Job by Tammy Lenski
I’ve long admired Tammi Lenski’s work in the conflict resolution field (check out her other book The Conflict Pivot), but only recently discovered this book (now in its 3rd edition) in which she discusses how to market your ADR business using mediation principles. This book
WHAT I’VE BEEN READING: Good Arguments by Bo Seo
The subtitle of the book is What the art of debating can teach us about listening better and disagreeing well. The author is Australia’s two-time world debating champion, and the book will certainly teach you a lot about how debating works, and how it compares