Confidentiality in Mediation: Are We Promising Something That Doesn’t Exist?
I often say to colleagues that confidentiality in mediation is a bit of a myth. I don’t mean we should stop offering it. I mean that the way we usually describe it promises clients something we can’t actually deliver. Here is the kind of situation
Conflict Resolution Careers in the Financial Sector: A Guide for Students With a Finance Background
Prepared by The Conflict Management Academy, August 2026 Why finance is one of the biggest employers of dispute resolution skills in Australia If you have studied finance, you may not realise that the financial services industry is legally required to run dispute resolution systems, and
A New AI Guide Written for Mediators, Not Lawyers
There is a new guide out called Prompt Engineering for Mediators. The Singapore Mediation Centre wrote it with the Singapore Academy of Law and Microsoft. It is free. At 23 pages, it takes half an hour to read. It is one of the first practical
When a Child Masks With One Parent and Melts Down With the Other
You meet two separated parents. Each describes a child you would struggle to recognise as the same person. One parent talks about a calm, capable, easy kid who never gives them any trouble. The other describes daily meltdowns, exhaustion, and a child barely holding together
When the Referrer Wants a Copy of the Agreement
You are setting up a workplace mediation. The referrer, often someone from HR, says they want a copy of any written agreement the parties reach. It sounds like a routine request, but it changes the process in ways the referrer may not have thought through,
The Job Description and the Unwritten One
Most jobs come with two descriptions. The one that gets written down is about outcomes: deliver this analysis, manage this caseload, draft these contracts, service these clients, hit these targets. That description ends up in the position description, the contract, the performance review. The other