Marketing with testimonials
One question to think about at the very start is what is your purpose for gathering feedback / testimonials? It is always useful to gather feedback to constantly improve your services, but it’s important not to ask for feedback when what you are really looking
WHAT I’VE BEEN READING: Habits of a peace maker: Building bridges, healing relationships, by Steven T. Collis
“[T]oo many of us have grown up in a world where we have forgotten, never learned, or were not even exposed to the skills needed to talk about hard topics in a productive way.” Steven Collis is a law professor who specialises in the First
Re-thinking self-determination in mediation
This article was published by Andrew B. Mamo in the 2023 issue of the Mississippi Law Journal. It’s LONG – 64 pages – so I’m going to give you an overview of the main points and some questions to think about. In this article, Mamo
WHAT I’VE BEEN READING: Clean language: Revealing metaphors and opening minds, by Wendy Sullivan and Judy Rees
This book describes a process of questioning that revolves around the human tendency to think and talk in metaphors. It’s based on the work of David Grove, a psychotherapist from New Zealand, who developed the process to support his work with clients who had experienced
F’s first mediation
1. Without breaching confidentiality: (a) How did you get this mediation? Through linked in/ word of mouth (b) Briefly describe the conflict. Work place/ break down of communication between colleagues. 2. What pre-mediation information did you have? Conversation with CEO and both parties a one
The coaching relationship and the coaching space
Who is involved in the coaching relationship? Coaching involves a relationship between at least two people – the coach and the person being coached (who may be called a client or a coachee – recognizing that not all people being coached are technically ‘clients’ of