WHAT I’VE BEEN READING: Seeing What Others Don’t by Gary Klein
Seeing what others don’t: The remarkable ways we gain insights, by Gary Klein Much of my work as a coach is supporting clients to gain insights into their experiences and their choices moving forward. As a narrative coach, I connected Klein’s description of insights as
Giving someone in conflict what they want versus giving clients what they need
When someone in conflict comes to a manager or a conflict specialist for help with a conflict, they often ask for a solution. They want the manager or specialist to fix things for them, or at the very least to tell them what they should
WHAT I’VE BEEN READING: Building Agreement by Roger Fisher and Daniel Shapiro
Building agreement: using emotions as you negotiate By Roger Fisher and Daniel Shapiro This book, by two of the very big names in conflict resolution at Harvard, is based on the premise that the best way to manage emotions in conflict is to work on
WHAT I’VE BEEN READING: Inside Out by Gary J. Friedman
Inside Out: How conflict professionals can use self-reflection to help their clients by Gary Friedman I came across this book by accident and then couldn’t understand why I hadn’t discovered it earlier! The book is essentially all about managing emotions in conflict (those of the
Are your emotions messing with your memory?
When we are in conflict, we tend to only see what we want to see and hear what we want to hear. We filter out information that is inconsistent with our interpretation of events and we can ignore information that is glaringly obvious to other
Managing emotions in conflict
Managing conflict well is not about suppressing emotions; rather it is about providing a constructive way to communicate about and through them. What does this mean in practice? Firstly, we need to accept that emotions are an integral part of conflict. They are always there,