“You’re not listening: What you’re missing and why it matters” by Kate Murphy Another must read book for conflict professionals, and everyone else! Kate Murphy, a NYTimes journalist, explores listening, why it is so important, and why we are so bad at it! Drawing on

Dr Pippa Grange is an Australian Sports psychologist and culture coach who has worked with a diverse group of clients; from the English football team preparing for the World Cup in 2018, to Australian Rules Football clubs, to professional musicians and leaders in the business

Stephen Burt “The art of listening in coaching and mentoring” (2019) This book is essential reading for anyone who coaches, and is also very useful for anyone working in a context in which listening to others is important. If you want to become a better

Leadership on the line by Ronald Heifetz and Marty Linsky Real leadership surfaces conflict … and causes pain. This book starts with that premise and then suggests strategies for personal survival as a leader. Strategies include some common conflict management techniques (such as going to

Resolving Conflicts at Work: Ten strategies for everyone on the job by Kenneth Cloke and Joan Goldsmith This book provides ten specific strategies that can create a conflict positive workplace – an organization in which conflict is managed well and leads to positive transformation. The

Becoming a Conflict Competent Leader by Craig Runde and Tim Flanagan This book now in its 2nd Edition, is essential reading for every manager in every kind of organization. The book provides an overview of conflict dynamics, destructive and constructive responses to conflict, how to