Boundaries in conflict
In my work with clients in conflict, I constantly find that they have missed many opportunities to manage conflict more effectively. In particular, they often fail to set appropriate boundaries (or ANY boundaries) to allow themselves to be at their best in conflict situations. Boundaries
WHAT I’VE BEEN READING: The Influential Mind by Tali Sharot
This book is all about how we influence others, and how other people influence us. It is full of fascinating information, case studies and practical strategies. The chapters cover how our existing information impacts on our willingness to change our minds, the role of emotion,
Motivating people to engage in conflict resolution services
When we look at how people typically promote conflict-related services like mediation, the services are often presented as a better option than other alternatives. In fact, this thinking is even found in the name “alternative dispute resolution”. However, psychological research shows that using scare tactics
WHAT I’VE BEEN READING: Neuroscience, Psychology and Conflict Management by Judith Rafferty
This book is a wealth of information and resources about how our brains work in conflict and how to work with them during conflict management and resolution. It includes well-researched and accessible content, as well as links to videos and other useful resources. The book
WHAT I’VE BEEN READING: The Guide to Reflective Practice in Conflict Resolution, 2nd Edition by Michael Lang
I was very fortunate to be given the opportunity to read a final draft of this book before it’s officially published. I have been a huge fan of Michael’s work since reading his and Alison Taylor’s book The Making of a Mediator over 20 years
CRITICAL REFLECTION: Marketing settlement rates
In our Beyond the Table course, we have an entire module on ethics. But it doesn’t focus on the ethics of practice in the sense of what we do in the mediation or coaching room with the client. Rather, it focuses on the ethics of