How coaching can support mediation preparation and participation When people choose to explore mediation as a process for managing their conflict, the mediator (or perhaps an intake officer in some contexts) will usually speak with each party separately prior to the joint mediation. These conversations may be called intake sessions or pre-mediation meetings. There are […]
Pre-mediation coaching Read More »
One of the core techniques we are taught as mediators and coaches is that when a person expresses their emotions (either directly or indirectly) we should “reflect them back”. Reflecting back a person’s emotions is supposedly helpful for showing that you understand how the person is feeling, validating the person’s emotional response, building rapport, demonstrating
Reflecting back emotions – questioning some assumptions Read More »
When we are working with people in conflict, we know that there are emotions involved. However, did you know that there are many different kinds of emotions that people bring to their conflict interactions, and that each of these can be managed differently to best support constructive conflict engagement? By different emotions, I don’t mean different
Emotions people bring to conflict Read More »
When someone in conflict comes to a manager or a conflict specialist for help with a conflict, they often ask for a solution. They want the manager or specialist to fix things for them, or at the very least to tell them what they should do. Having someone intervene on your behalf, or give you
Giving someone in conflict what they want versus giving clients what they need Read More »