When Apologies Don’t Come: Understanding and Managing Refusal to Apologise in Mediation
By Dr Samantha Hardy and Dr Judith Rafferty Apologies can be transformative. A brief “I’m sorry” has the potential to mend trust, restore dignity, and signal a willingness to move forward. Yet in practice, many mediators have sat through sessions where one party waits, sometimes desperately, for an apology that never arrives. The other party’s […]
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