Samantha Hardy

This New York Times bestseller is not new – it was first published in 1997 and updated in 2012.  But this short and to the point book on marketing services is essential reading for anyone working on developing a conflict-related services practice.   It provides a clear distinction between approaches to marketing a product, and what

To be clear at the outset, this isn’t a book about conflict, at least not in the sense that I am usually discussing. However, it is a book about conflict about language and how we use it.  And as language is one of our primary tools in conflict and how we manage it, you could

I don’t usually review PhD theses, but this one caught my attention and has some really interesting ideas.  In her thesis, Emily comes up with some persuasive arguments to explain the conundrum that there is a high social need for conflict resolution services, but low market demand. She identifies practitioners’ assumptions, expectations and knowledge about

I first came across the concept of liminal spaces when I was doing my Narrative Coach training with Dr David Drake. He talks about liminal spaces and thresholds between stages in his coaching model. These are “in between” spaces in which the client has the opportunity to make a choice to move into a new

In this book, Professor Michael Norton merges his expertise in social psychology and behavioural economics to explore rituals, and how people use and experience rituals in their day-to-day lives. This includes everyday rituals far beyond the kinds of religious rituals that might first come to mind.  The book asks what rituals do, for ourselves, our