Samantha Hardy

Conflict Management Academy at the National Mediation Conference

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In September, the Conflict Management Academy (CMA) hosted a vibrant stall at the National Mediation Conference. CMA Director Dr Samantha Hardy and Trainer & Coach Mentor Dr Judith Rafferty had a fantastic time connecting with friends, colleagues, and conference participants — and, of course, sharing our super-cool CMA merchandise! It was a wonderful opportunity to […]

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Are Conflicts Really Getting Harder, or Are Mediators Just Getting Nostalgic?

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Samantha Hardy and Peter Hanson Every mediator, at some point, has sighed over coffee or in supervision and said: “The cases are getting harder these days.” But is that true? Are disputes genuinely more complex and intractable, or are we simply remembering the past through rose-tinted glasses? This question keeps coming up in training rooms,

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WHAT I’VE BEEN READING: Strong Ground, by Brené Brown

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Brené Brown’s new book updates some of her work on daring leadership, and includes excerpts from others’ work (including Adam Grant, Ginny Clarke, Amy Webb, Sarah Lewis, Dan Pink, Aiko Bethea, and Abby Wambach) relating to the two main themes: (1) the role paradoxical thinking plays in understanding ourselves, the people around us, and the

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Mediation Doesn’t Have a Marketing Problem, It Has a Clarity Problem

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By Sarah Blake and Samantha Hardy Why the world needs mediation, but clients aren’t buying in We know the world needs mediation. The research is overwhelming: Dr Emily Skinner’s work, among others, shows that conflict is everywhere, in workplaces, communities, families, and politics. The cost to organisations and individuals is massive. And yet, despite this

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Wenn Entschuldigungen ausbleiben: Verstehen und Umgang mit der Weigerung, sich am Arbeitsplatz zu entschuldigen

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Von Dr Samantha Hardy and Dr Judith Rafferty Hinweis: Dieser Beitrag wurde von Judith Herrmann-Rafferty aus dem englischen Original übersetzt und leicht angepasst, damit er speziell auf HR und Führungskräfte zugeschnitten ist. Den ursprünglichen Artikel in englischer Sprache, der den Blick stärker auf die Arbeit von Mediator*innen richtet, gibt es hier. Entschuldigungen können enorm kraftvoll sein.

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When Apologies Don’t Come: Understanding and Managing Refusal to Apologise in Mediation

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By Dr Samantha Hardy and Dr Judith Rafferty Apologies can be transformative. A brief “I’m sorry” has the potential to mend trust, restore dignity, and signal a willingness to move forward. Yet in practice, many mediators have sat through sessions where one party waits, sometimes desperately, for an apology that never arrives. The other party’s

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WHAT I’VE BEEN READING: Conflict Resilience, by Robert C. Bordone

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This new book by Robert C. Bordone (negotiation professor) and Joel Salinas (behavioural neurologist) is essential reading for everyone! It asks the question “Have we lost the capacity to engage constructively in conflict?”, exploring what this might look like, potential causes, and most importantly, strategies to help people re-engage. The authors define conflict resilience as

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Navigating the Grey Zones: A Practical Guide to Ethical Decision-Making for Mediators

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The Conflict Management Academy has been running “The Mediator’s Dilemma Series” events this year, in which mediators explore a challenging hypothetical and discuss how they would deal with the dilemmas at various stages of the process. These events have been well attended and the discussions enlightening (and sometimes heated!) but what struck me after having

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WHAT I’VE BEEN READING: How to Think About AI: A Guide for the Perplexed, by Richard Susskind

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I’ve been able to avoid much of the controversy around AI, just playing around with it for fun when I’ve had some spare time, until recently. However, two things really piqued my interest. One was working with iResolve on an AI Conflict Coach (which despite my dubiousness, turned out to be astonishingly good).  The second

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