About the webinar
This practical skills-based webinar is designed for anyone working with clients in conflict—HR professionals, complaints handlers, counsellors, social workers, lawyers, mediators, and coaches. It offers essential insights for creating more inclusive, effective, and accessible approaches to conflict.
Conflict management and resolution processes are often built with neurotypical assumptions in mind, which can leave neurodivergent clients at a disadvantage. This webinar will help you re-think those defaults and build more inclusive, responsive approaches to conflict.
Drawing on current research and practice wisdom, together we’ll explore how neurodivergent individuals experience conflict, process information, and communicate in ways that may differ from neurotypical expectations. You’ll learn practical strategies to support constructive engagement, reduce barriers, and create space for diverse strengths to emerge.
Dr Samantha Hardy is a neurodivergent conflict management specialist, with over 30 years of experience including research, training, practice and lived experience.
In this webinar, you will
Develop a clear understanding of neurodiversity and its many forms.
Explore how neurodivergent individuals may experience conflict differently.
Identify common assumptions in typical conflict management approaches that may exclude or disadvantage neurodivergent clients.
Learn practical strategies to support neurodivergent clients to engage effectively in conflict.
Discover ways to incorporate flexibility into your practice to better serve diverse client groups.
About your trainer
Dr Samantha Hardy is the Director and Lead Trainer for The Conflict Management Academy. She is an experienced mediator and conflict coach and the founder of the REAL Conflict Coaching System™. She provides conflict support to managers and leaders across the world. She also provides professional development training, supervision and mentorship to mediators and coaches who work with clients in conflict.
Sam is accredited under the Australian Mediation and Dispute Resolver Accreditation System and is a Certified Transformative Mediator by the US Institute of Conflict Transformation. She is a Certified Narrative Coach. In 2021 Sam was awarded the Australian Resolution Institute Award for Service to Dispute Resolution for her leadership and innovation in the field. She was also awarded 2022 Conflict Coach of the Year at the Australian Dispute Resolution Awards.
